Enjoy Complimentary Shipping Within Indonesia

FAQs

  • How Do I Place An Order?
  • Do I Need To Create An Account To Place An Order?
  • How Do I Change My Personal Data?
  • What Should I Do After I Click "Check-Out" Button?

FREQUENTLY ASKED QUESTIONS

HOW DO I PLACE AN ORDER?
  • In general we kindly refer all our online users to our ‘How-To-Shop’ guidelines. For a hassle-free same day delivery to an address located in Jakarta area, users simply settle payments by bank transfer or e-banking to our bank account within three (3) hours after checkout, and send a copy of your remittance evidence to our Customer Care at customercare@shoppe33.com on or before 11 am on the day.

  • From time to time subject to the sole discretion of SHOPPE 33, we may offer our members who have recorded a total purchase of IDR30,000,000 a hassle-free same day delivery to your door step at your billing address located in Jakarta area for a maximum order on that delivery day not exceeding IDR10,000,000 with payment being settled by credit card swiped conveniently at your address

DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?
Yes, when you register with us, you can enjoy the following advantages :
  • Keep track of your orders and review your past purchases
  • Request a return-for-exchange directly from your account
  • Put your favourite items in your Wish List and share with your friends
  • Preview our new collections and register your interest for your favourite items through our e-lookbook as you can view in our SHOPPE 33 Site
  • Save your address and details for your convenience when you shop next time
HOW DO I CHANGE MY PERSONAL DATA?
Please login to access “My Account” page to edit your personal data or details. For information in full about our privacy setting, kindly refer to our Privacy Policy.
WHAT SHOULD I DO AFTER I CLICK "CHECK-OUT" BUTTON?
Upon clicking the “Check-Out” button, you are to proceed with :
  • Billing & Shipping Information
  • Shipping & Packaging Method
  • Payment Method
  • Order Summary Review
and continue to click the ‘Place Order’ button.
If your payment method is by bank transfer, you are kindly required to send a slip copy of your payment evidence to customercare@shoppe33.com as early as possible within three (3) hours after Checkout, in order to expedite your payment verification process.
IS IT SAFE TO USE MY CREDIT CARD AS MY PAYMENT METHOD?
All payments by credit cards are processed through a secure checkout system provided by a reliable payment gateway.
If you would prefer to place an order via email or via telephone, please contact our Customer Care at customercare@shoppe33.com or +62 21 2933 1133 between 9 am and 6 pm Jakarta time from Mondays through Fridays.
WHAT CURRENCY DO I PAY IN?
You will be paying in Indonesian Rupiah (IDR) currency. If you are using a credit card as your method of payment which is not denominated in Indonesian Rupiah (IDR), the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes your transaction.
WHICH COUNTRIES DOES SHOPPE33 DELIVER OR SHIP TO?
Currently SHOPPE 33 still caters for Indonesian market only. Cities in Indonesia being covered are as listed in the shipping locations when you are placing your order.
HOW LONG DOES DELIVERY TAKE AND HOW MUCH DOES IT COST?
Delivery or shipping charges to your location are listed when you are placing your order, after you check-out and continue to make payment. For more information, please refer to Delivery in our Terms of Use.
DOES SHOPPE33 OFFER SAME DAY DELIVERY IN JAKARTA?
If your delivery address is in Jakarta (excluding greater Jakarta area), you can enjoy same day delivery service, provided you complete your purchase and settle the payment of your order, and the funds from your payment are received in our bank account in full by no later than 11 am Jakarta time. For more information, kindly contact our Customer Care at +62 21 2933 1133.
IS MY PACKAGE INSURED?
Your package will be delivered via a courier service. Should you opt to insure, you are to specifically request in written to our Customer Care, and the insurance cost will be added to your purchase amount being due and payable to us. Kindly carefully read our Delivery in our Terms of Use.
DOES SHOPPE33 SHIP TO MULTIPLE ADDRESSES?
One (1) order must only have one (1) delivery or shipping address. If you would like us to send your orders to multiple addresses, please place a separate order for each destination.
WHY NOT ALL CITIES IN INDONESIA ARE COVERED AS THE DELIVERY OR SHIPPING DESTINATION?
SHOPPE 33 is using a courier service company to deliver orders. Thus, the cities in Indonesia being covered in our shipping destination are only those cities included within the service scope of the aforesaid courier service company.
CAN I CHANGE OR AMEND MY ORDER OR ITS SHOPPING ADDRESS?
We are unable to change your existing order, combine orders, or add pieces once you submit your order and confirm its payment. For more details, please contact our Customer Care.

Once your oder has been placed, we are unable to redirect your delivery destination to another address.
HOW CAN I TRACK MY ORDER?
Once your ordered items have been despatched, you will receive an email containing your airway bill number and the accepted ordered items, to allow you to track your package.

You may also follow the progress of your delivery by signing-in to your My Account page and select Order Status.
HOW TO RETURN-FOR-EXCHANGE AN ORDERED ITEM?
If for a valid reason and within three (3) days after receipt of the item - with the day you receive the item is considered as day-1 - you wish to return-for-exchange an ordered item, please submit your Return-For-Exchange (RFE) Request Form from your My Account page. You can request to exchange items for a different size or for an alternative product, subject to stock availability, for one (1) time request only and the number of quantity or item(s) being returned is not more than two (2).

The ordered item and the duly signed RFE Request Form completed with all necessary requirement must be sent to SHOPPE 33 at your sole risk and expenses for our review process. The approval or disapproval to any Return-For-Exchange (RFE) request will be at the sole discretion of SHOPPE 33, and a shopping voucher will be awarded to a successful RFE. For further details, please refer to our Return-For-Exchange policy and to our Shopping Voucher term.
WILL I GET THE FULL REFUND OF MY ORDER?
There will be no refund to your bank account nor to the credit card you are using when making payment. Should you do not find the right piece that you would like to exchange your ordered item with, and upon our acceptance only, then your payment of the ordered item being returned, affter being deducted by delivery or shipping charges, insurance costs, and/or any other applicable costs whatsoever, will be made in the form of a shopping voucher to be used at SHOPPE 33. For more information, please refer to our Shopping Voucher term.
HOW DO I KNOW THAT SHOPPE33 HAS RECEIVED THE ITEM I RETURNED?
Upon receipt of the item being returned, SHOPPE 33 will do a quality and procedural check on the item. If it passes the quality and procedural check review, our Customer Care will send you a notification email, and we will credit in the form of a shopping voucher, after being deducted by any applicable charges and/or costs.

Should you do not hear from us after ten (10) working days after you send the item being returned, please contact our Customer Care for us to find out.
HOW DO I BUY A GIFT CARD?
Simply click ‘Gift Cards’ at the footer of SHOPPE 33 Site, select printed gift card or virtual gift card, choose the gift card amount, add to shopping bag, and proceed to checkout. For more details, kindly refer to the Gift Cards section in our How To Shop and Terms of Use.
HOW DO I USE PROMOTION CODE?
There are two (2) types of our promotion codes i.e. ‘general’ promotion code and ‘privilege’ promotion code.

Please fill in the promotion code number before you check-out. Each transaction can only use one code.
 

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